Customer Support

We suggest all customers check our always growing Knowledge Base, it contains a solution to many problems and can answer your questions instantly and save you from opening a ticket.

If the knowledge base does not hold the answer to your question, please open a ticket, and include as much detail as possible, not just “It’s broken!” if you can provide examples of files/sites not working, it will help diagnose and better understand the issue you and your site may be having and help resolve the issue as quickly as possible.

New accounts, please allow up to 48 hours for your site to fully resolve before opening a ticket. - Also be sure to check out our “Getting Started” section in the knowledge base to answer any common questions you may have, if it’s not listed - contact us and let us know your question.

If your new to website design / hosting / email - check out the downloads section for some applications which might help you out!

Live Chat is now Online! Simply click here and a new window will open with a Java application to instantly connect to the chat room, if you want to connect with IRC, the room is #flockhosting on friends.thrustnet.com - current staff who can assist is “mrcbrown”. To change your own name listed simply type “/nick [NewName]” simply replace [NewName] with your own and your good to go.

Due to the limitations of “login security” not all issues can be handled in Live Chat, so you may be required to open a ticket for further assistance, but in quick fixes - feel free to stop in and ask for help.